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Customer Support

Service Calendar

There will be no pick-ups the night before holidays, with the exception of Independence Day and Thanksgiving. Please do not put your Rubbish/Recycling out on those nights. Rubbish and Recycling will be removed on your next scheduled pickup. Should you need a special pickup, please call us at least 4 days before the holiday (additional charge may apply).

Click here to download the 2026 holiday schedule

If you need to reschedule, please call our office at (718) 567-5000 or email info@borowide.com.

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Joining forces to bring you the best in waste management

We’re excited to announce a strategic partnership between Mr. T Carting and Boro-Wide, uniting two leaders in waste management to improve your service.

If your invoice begins with “WPI”, please use the below payment portal.

New Boro-wide Payment Portal - Versapay

To learn how to set up Autopay for your business, click here.

If you are a new or returning customer outside of Queens Central, Queens Northeast, or the Bronx, please use the portal below.

Mr. T Carting Payment Portal - Billtrust

To find out what zone you’re in, check out our map. For any questions, our customer support team is here to assist. Thank you for your continued support in this new chapter!